Billing FAQ
This section covers common questions about trials, billing, payments, and refunds.
How do I start a trial?
If a product supports trial access, the trial duration is shown on the pricing plan. During the trial, you can use core features before committing to a paid subscription.
If no trial notice appears after login, it usually means one of the following:
- The product does not provide a trial period.
- Your account has already used the trial before.
What happens when the trial ends?
If payment is completed, the subscription continues as a paid plan. If not renewed, paid features that depend on subscription entitlement will stop.
What can I still use after subscription expiry?
Features that run locally and remain licensed may continue to work. Features requiring cloud authorization or active subscription entitlement may become unavailable.
What should I do if payment fails?
Verify your card or payment method first, then retry. If the payment still fails, switch to another payment method.
How do I download an invoice?
Sign in to your member account, open Orders, find the relevant order, and click Details.
In the Order details dialog, when the order status is Paid, the Download invoice button appears. Clicking it opens the invoice download link in a new tab.
If the button is not shown, the order is usually not paid yet, or the current payment gateway does not provide a downloadable invoice.
Can I request a refund?
Refund eligibility and process are governed by the Refund Policy. Please review the policy before submitting a request.
Please note: Credit Pack is an add-on under your subscription contract (Addon) and is non-refundable. We recommend purchasing in small amounts first.