Refund Policy

Effective Date: 2026-03-14
Last Updated: 2026-03-14
Provider: Seriauth Limited ("Airygen," the "Company," "we," "us," or "our")
Contact: [email protected]

This Refund Policy applies to Airygen's website, applications, APIs, plugins, and related services (collectively, the "Services"). This Policy forms an integral part of the Terms of Service. In the event of any inconsistency between this Policy and the Terms of Service with respect to refund matters, this Policy shall prevail.

1. Scope of Application

  1. This Policy applies to subscriptions, plugin licenses, and add-on purchases (including, where applicable, credits, quotas, or usage-based entitlements) made through the Services, subject to the billing cycle, product type, and checkout details presented at the time of purchase.
  2. Payments for the Services may be processed by a payment processor or, where indicated at checkout, by a Merchant of Record ("MoR"), such as Paddle. Where the MoR shown at checkout is the seller of record for a transaction, refund processing, settlement timing, and certain operational details are governed by that MoR's applicable terms and procedures.
  3. Any voluntary refund guarantee offered by Airygen under this Policy is separate from, and does not replace or limit, any non-waivable statutory consumer rights that may apply under applicable law.

2. Consumer Right to Cancel

  1. If you are a Consumer, and unless the exception in Section 4 applies, you have the right to cancel the relevant Transaction within 14 days without giving any reason.
  2. The cancellation period expires 14 days after the day following completion of the relevant Transaction. To meet the cancellation deadline, it is sufficient that you send your communication concerning your exercise of the cancellation right before the expiration of that 14-day period.
  3. Where a Merchant of Record shown at checkout is the seller of record for the Transaction, you must inform that Merchant of Record of your decision to cancel using its applicable support or communication channels. Where Airygen is the seller of record, you must inform Airygen of your decision to cancel by contacting us at [email protected].
  4. In respect of subscription services, the statutory cancellation right described in this Section 2 applies only to the initial subscription purchase and does not arise again upon each automatic renewal, unless otherwise required by applicable mandatory law.
  5. You may exercise your cancellation right by making any clear and unambiguous statement through the applicable communication channels. Where required by applicable law, acknowledgment of receipt of your cancellation request will be provided without undue delay.

3. Effect of Cancellation

  1. If you cancel a Transaction as permitted under Section 2, all payments received from you in respect of that Transaction will be reimbursed.
  2. Reimbursement will be made without undue delay, and in any event no later than 14 days after the day on which the applicable seller of record is informed of your decision to cancel.
  3. Reimbursement will be made using the same means of payment as you used for the initial Transaction, unless you expressly agree otherwise. You will not incur any fee as a result of the reimbursement.
  4. Where a Merchant of Record is the seller of record for the Transaction, refund approval, processing flow, and settlement timing are subject to that Merchant of Record's applicable terms and procedures.
  5. Once a cancellation or refund is approved, Airygen may, within a reasonable scope:
    • cancel the applicable subscription and stop future charges;
    • revoke or limit the related plugin license, account access, or entitlements; and
    • process relevant account data in accordance with the Terms of Service and applicable data retention or deletion rules, including any export grace period where applicable.

4. Exception to the Right to Cancel

  1. Your statutory right as a Consumer to cancel does not apply to the supply of Digital Content not supplied on a tangible medium once download, streaming, access, activation, license delivery, or other digital delivery has begun, provided that, where required by applicable law:
    • you expressly requested or consented in advance to immediate performance before expiry of the cancellation period;
    • you acknowledged that you would thereby lose your statutory right to cancel; and
    • the applicable seller of record provided the legally required confirmation of the contract and related information.
  2. For the avoidance of doubt, the loss of the statutory cancellation right under this Section 4 does not affect any non-waivable statutory consumer rights relating to Products or Digital Content that are not as described, faulty, defective, or not fit for purpose.

5. 14-Day Refund Guarantee (First Subscription)

  1. Separate from any statutory cancellation rights described above, Airygen voluntarily offers a 14-Day Refund Guarantee for your first paid subscription.
  2. For your first paid subscription (i.e., the first successful charge for a subscription), you may request a refund within 14 calendar days from the charge date for any reason.
  3. Subject to applicable law and, where applicable, the terms of the Merchant of Record shown at checkout, a refund under this Section 5 means a refund of the amount paid by you for the applicable first subscription transaction through the original payment method. Airygen does not charge any separate refund handling fee.
  4. Where a Merchant of Record is the seller of record for the transaction, refund approval, processing flow, and settlement timing remain subject to that Merchant of Record's applicable terms and procedures.
  5. This Section 5 is a voluntary commercial guarantee offered by Airygen and does not limit, replace, or reduce any non-waivable statutory consumer rights.

6. Plugin Licenses and AI Trial Credits

  1. Where the primary product purchased is a plugin license or plugin-related subscription, the plugin is the principal product identified at checkout.
  2. Any AI credits, quotas, or usage allowances made available together with a plugin purchase or subscription are promotional trial entitlements provided on an ancillary basis only, unless expressly stated otherwise at checkout.
  3. Such AI trial credits:
    • are not sold as a standalone product unless expressly stated otherwise;
    • have no separate cash value;
    • are non-transferable and non-redeemable;
    • may expire, reset, or be modified as described in the applicable plan, product documentation, or checkout terms; and
    • do not by themselves create a separate right to cash redemption or standalone refund, except where required by applicable law or the applicable Merchant of Record's rules.
  4. For clarity, the inclusion, use, expiration, suspension, or non-use of AI trial credits does not by itself affect any non-waivable statutory rights relating to the plugin, subscription, or other Digital Content purchased.

7. Renewals and Add-Ons

  1. Except for the first-subscription protection described in Section 5, fees arising from subsequent automatic renewals are generally non-refundable, unless otherwise required by applicable mandatory law or the applicable Merchant of Record's rules.
  2. Add-on purchases, including credits, quotas, or usage-based entitlements, are generally non-refundable unless otherwise required by applicable law or the applicable Merchant of Record's rules.
  3. Unused balances are not redeemable for cash and will not be refunded except where required by applicable law.

8. Billing Errors and Duplicate Charges

If you believe you were charged in error, including in cases of duplicate charges or system-caused billing issues, please contact support promptly and provide relevant information, such as your order number, payment date, and account email. Airygen will investigate within a reasonable period and, where appropriate, issue a correction or refund, subject to applicable law and, where relevant, the Merchant of Record's procedures.

9. Abuse, Fraud, and Chargebacks

  1. To the extent permitted by applicable law, Airygen may deny application of the voluntary refund guarantee described in Section 5, and may impose reasonable protective measures, including suspension or access restrictions, where Airygen reasonably determines that fraud, refund abuse, malicious conduct, or other manipulative behavior has occurred.
  2. Examples may include:
    • use of stolen payment instruments;
    • identity misuse or falsified information;
    • large-scale automated abuse of service resources;
    • attempts to circumvent service limits; or
    • conduct that interferes with service stability or integrity.
  3. If you initiate a chargeback or payment reversal for the same transaction, you may not simultaneously pursue a duplicate refund claim under Section 5 for that same transaction while the chargeback is under review.
  4. If, after reasonable investigation and to the extent permitted by applicable law, a chargeback is determined to be abusive, fraudulent, or without proper basis, and third-party handling fees are incurred, including chargeback fees, Airygen may seek reimbursement of such amounts where lawful.
  5. This Section 9 does not limit any non-waivable statutory consumer rights. Where a Merchant of Record is the seller of record, that Merchant of Record's applicable refund, fraud, and chargeback procedures may also apply.

10. Statutory Consumer Rights

  1. If you are a consumer protected by mandatory consumer protection laws in your place of residence, this Refund Policy does not limit or prejudice your non-waivable statutory rights.
  2. This includes, where applicable, rights relating to cancellation, withdrawal, or remedies for Products or Digital Content that are not as described, faulty, defective, or not fit for purpose.
  3. Where statutory conditions are satisfied, certain jurisdictions may permit limitation or exclusion of cancellation or withdrawal rights for Digital Content that begins immediate performance. Any such limitation or exclusion applies only to the extent permitted by applicable law and only where the required consent and acknowledgment have been validly obtained.

11. Policy Changes

Airygen may update this Policy to reflect legal or regulatory requirements, payment processor or Merchant of Record rules, or service changes. Material changes will be notified by email or website notice where appropriate. Unless required otherwise by applicable law, updates apply prospectively from their stated effective date and do not retroactively reduce rights applicable to transactions completed before that date.